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Our range of service level models
for technical support is designed to suit the varying needs
of clients, including:
• Flexible pricing parameters (flat rate, per-incident,
per seat)
• After-hours, select-hours, or 24x7 support services
• Technical support services by phone, email and/or
fax
Maasys Infotech supports applications based on a wide variety
of platforms and technologies, including Web and client/server
applications. For both maintenance and support services, we
follow established escalation processes to ensure timely response
and issue resolution. Maasys Infotech employs tools such as
TeamTrack and our own Knowledge-Based Support System to track
issues to resolution, ensuring effective knowledge capture
and sharing of information. Our systems also give the client
continual visibility into maintenance and support activities,
and detailed metrics and reporting.
CRM maintenance and support
Maasys Infotech offers a cost-effective alternative to in-house
maintenance of CRM applications, providing expert CRM application
maintenance, support and enhancements, with particular expertise
in Siebel applications.
Maasys Infotech provides services to address common client’s
needs
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Managing day-to-day user support |
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Supporting continuing needs for customization |
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Rolling out specific modules to new groups
of users |
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Technical troubleshooting |
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Providing a turn-key support and maintenance
center |
Our CRM application maintenance
and support services encompass error tracking and debugging,
upgrade and migration services, development of custom enhancements,
and comprehensive user support.
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